PRIVACY POLICY

1. Our commitment to privacy

Chloe Peters, the pelvic physio is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 and Australian Privacy Principles.

This Privacy Policy explains how personal information is collected, used, stored, and disclosed.

2. What information we collect

We may collect personal information including:

• name
• email address
• phone number
• enquiry details
• booking information
• billing or payment information
• website usage data

We only collect information necessary to operate our services and respond to enquiries.

3. How information is collected

Information may be collected when you:

• submit a contact or enquiry form
• book an appointment
• subscribe to emails
• communicate with us
• interact with our website or social media

Non personal information such as browser type and page usage may be collected through cookies and analytics tools.

4. Use of personal information

We use personal information to:

• respond to enquiries
• manage bookings
• provide services
• communicate relevant information
• meet legal and regulatory obligations

We do not sell personal information.

5. Disclosure of information

We may disclose personal information to trusted third parties such as:

• payment processors
• booking systems
• email platforms
• professional advisers

Only information necessary to provide services is shared.

We may disclose information if required by law.

6. Online content and social media

Engaging with our social media accounts or online content does not establish a therapeutic relationship.

Public comments or messages may be visible to others.

We recommend not sharing sensitive or personal health information publicly.

7. Data security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.

No system is completely secure and we cannot guarantee absolute security.

8. Access and correction

You may request access to personal information we hold about you or request corrections.

Requests can be made using the contact details below.

9. Changes to this policy

This Privacy Policy may be updated from time to time.

The most current version will always be published on this website.

10. Contact

For questions about these Terms or our Privacy Policy, contact:

The Pelvic Physio
Email: chloe@thepelvicphysio.au

current as at February, 2026